Refund & Return Policy for PureLiving

1. Eligibility for Returns

To ensure fairness and transparency, returns are subject to the following conditions:

Return Window: You may initiate a return request within 7–14 days of receiving your order (exact timeframe depends on product category).
Product Condition: Items must be unused, unwashed, undamaged, and returned in their original packaging with all tags, manuals, and accessories intact.
Proof of Purchase: A valid order number, invoice, or purchase receipt must accompany the return request.
Non-Returnable Items: Certain categories are non-returnable for safety and hygiene reasons, including but not limited to:
- Personal care and hygiene items (e.g., skincare, cosmetics, wellness products).
- Undergarments and intimate apparel.
- Customized or personalized products.
- Clearance or “final sale” items.

To initiate a return, please follow these steps:

Submit a Request
- Contact our support team via email or phone within the return window. Provide your order details and the reason for the return.
Receive Authorization
- Our team will review your request. If eligible, we’ll provide a Return Merchandise Authorization (RMA) number along with the return address.
Package the Item
- Securely pack the product in its original box with protective material. Ensure the RMA number is clearly marked on the package.
Ship the Item
- Send the package to the return address provided. Unless the product was defective or incorrect, you will be responsible for return shipping costs.
Inspection and Approval
- Once we receive the product, our quality control team will inspect it. Approval or rejection of the return will be communicated via email.

Once a return is approved, you may choose from the following refund methods:

Original Payment Method: Refund will be processed back to your credit/debit card, wallet, or account used during purchase. Processing may take 5–10 business days, depending on your bank.
Store Credit: You may opt for PureLiving store credit, which can be used for future purchases. Store credit is usually issued within 48 hours of approval.
Exchange: If stock is available, you may request a product exchange instead of a refund.

We take quality seriously, but in rare cases, you may receive:

In such cases:

Notify us within 48 hours of delivery with photos or videos showing the issue.
We will cover all return shipping costs.
You may choose between a replacement, exchange, or full refund.

Before Dispatch: Orders may be canceled within 24 hours of placement for a full refund.
After Dispatch: Once shipped, cancellations are not possible. Instead, you may request a return after delivery under our standard policy.

Refunds will not be issued under the following circumstances:

In some cases, partial refunds may be issued:

If an item is returned in less than perfect condition (minor wear or missing packaging).
If only part of a bundled order is returned.
If shipping costs are non-refundable (unless the error was ours).

Customers are responsible for return shipping costs unless the product was defective, damaged, or incorrect.
If PureLiving provides a prepaid shipping label, the cost will be deducted from your refund (unless we were at fault).
Original shipping fees are non-refundable unless the return is due to our error.

If you are an international customer:

Customs duties, import taxes, or additional fees paid during delivery are non-refundable.
You may be responsible for return shipping costs across borders.
Please ensure compliance with your country’s return shipping regulations.